![]() ![]() We may be asked to fill up a Dispute Form to authorize the chargeback processĨ.With most Amex cards, you’re covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesn’t include any shipping or handling expenses.What do I need to do during chargeback period? For AMEX, we currently have no chargeback optionħ.Should there be a need to pursue the dispute, it will be reviewed further and may be subjected to chargeback filing which will take as much as 45 days based on the timeline provided by our payment networks.What happens if item in dispute has been settled by merchant? Payment networks still allow merchants to settle late especially if with valid reasonĦ.Any refund issued will be subjected to retrieval by GCash because any settlement honored by the payment networks is considered a valid transactions and will be billed to GCash as well.What happens if the merchant settled late? Will it still be valid? While we will be very happy to assist you in any means, for your convenience, there is no need to log for ticket or call GCash hotline within 7 to 15 days of your transaction especially if merchants already confirmed that transaction is cancelledĥ.Do I need to log a ticket with GCash if I already reached out to the merchant? Merchants could possibly refrain from settling or cancel any settled transaction for refund which will reflect to GCash as non-settlement leading to refundĤ. It would help the cause if we can also report directly to the merchant prior to them settling the transaction.What can I do while waiting for 7 to 15 days for the possible refund? Sometimes merchants may not be aware that a transaction has already failed thus settling it normally the way it shouldģ. ![]() Why would there be a settlement when transaction already failed? Our payment networks are giving merchants time to consolidate and transmit their settlement as they also follow a certain cutoffĢ.Why does GCash have to wait 7 to 15 days to determine if a transaction is valid for refund? GCash will closely monitor to ensure appropriate refunds are applied if merchants did not push to settle or cancelled these transaction.ġ. This will prompt them ahead to not push for the settlement of transaction. It will help a lot if we can also reach out to the merchant directly to report or dispute our payment. Our payment networks (MasterCard and Visa) usually provides partner merchants 7 to 15 days to settle these transactions. Did the merchant confirm that they would cancel or refund our payment?.Are we simply cancelling our transaction?.Did the merchant failed to deliver the services or items?.Did our payment failed to post on merchant's end?.Should there be a need to dispute or refund a specific transaction, it would help to check for the following. ![]() Enjoy a wide a range of payment networks by simply selecting the applicable payment channel and enter your GCash Card or AMEX virtual card number. Things just made more convenient with GCash! We can use our linked cards to pay for online purchases from merchants that accepts Card and AMEX. Note: Pay Online is only for Fully Verified GCash users. ![]()
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